Refund policy
REFUND AND RETURN POLICY — GOOD FINDS & CO.
Last updated: November 6, 2026
Store: https://goodfindsandco.com
Contact: pollackresilience.llc@gmail.com
HOW REFUNDS WORK FOR $0.00 + SHIPPING & HANDLING ORDERS
The promotional item price is $0.00, but your Shipping & Handling (S&H) payment is real. A covered refund is not a $0 refund: it includes 100% of S&H paid for the order, plus any refundable tax. We refund the original payment method, not mandatory store credit.
DAMAGED, DEFECTIVE, LOST OR MATERIALLY NON-MATCHING ITEMS
If an item arrives damaged, defective, wrong, materially unlike its description, or is lost in transit, choose:
• A 100% refund of the S&H paid for the order (and refundable tax); or
• A free replacement, including replacement shipping, with your agreement to its delivery estimate.
A problem with an item in a multi-item order also qualifies for this full-order S&H remedy. Each order's S&H is refunded only once; other items do not have to be returned unless we provide a prepaid label. If a replacement is unavailable, we refund rather than substitute another item without consent.
Contact us within 30 days of delivery for visible damage, wrong items or obvious defects. Report non-arrival as soon as the estimated delivery period ends; there is no requirement to wait an additional 30 or 60 days. These request windows do not override legal rights, latent-defect claims or delay-cancellation rights.
Include your order number and a description. Photos or video can help, but contact us if you cannot provide them. We do not demand a photo of a missing parcel or make a refund depend on recovery from our supplier or carrier. For a covered problem, we pay any required return postage; do not ship to an international supplier at your own expense.
CHANGE OF MIND — 30 DAYS FROM DELIVERY
You may request a change-of-mind return within 30 days after delivery. Items should be unused apart from reasonable inspection, complete and in their original packaging when reasonably available. Contact us for return instructions, then send the return within 14 days after instructions are provided.
For an eligible change-of-mind return, we refund 100% of the original order's S&H and refundable tax after return receipt and inspection. You pay only the actual return postage, disclosed before you commit to the return. A return destination may be international; we will provide the destination and available postage information before you decide. There is no restocking fee, processing deduction or other hidden penalty. We may waive the return requirement. Missing outer packaging alone does not defeat a legitimate defect claim.
If you keep part of a multi-item order for a change-of-mind return, contact us before mailing anything; we will confirm the arrangement and costs in writing. We do not impose an undisclosed deduction or require an additional payment for retained $0.00 items.
CANCELLATION AND DELAY
Contact us before dispatch to cancel. If your order has not shipped, we refund all amounts paid. When a shipment is delayed, we offer the consent/cancellation choices in our Shipping Policy and the FTC Mail Order Rule. Cancellation for a qualifying delay includes a full S&H refund. An ordinary change-of-mind request after dispatch follows the return process above; defective, lost or wrong-item remedies remain available.
RETURN ADDRESS
Email us for instructions and the appropriate return address. Do not use an address on a parcel label without confirmation. You do not need to contact CJdropshipping yourself.
REFUND TIMING
We issue covered non-shipment, cancellation and confirmed-loss refunds promptly, within applicable legal deadlines. We aim to issue other approved refunds within 7 business days of approval or receipt of an authorized return. Banks/payment providers can take additional time to post a credit. We send a confirmation when the refund is issued. Mandatory legal deadlines take priority over these estimates.
This policy does not limit non-waivable consumer rights, statutory remedies or payment-dispute rights. Contacting us first is welcome, not a condition for exercising those rights.